2 minute read
When sending financial documents via email (invoices or credit notes) from Found, it’s important to understand the distinctions between the From Address, Send To Address, and Reply To Address.
Each plays a specific role in email delivery, visibility, and responses, ensuring that communications are received and handled correctly by the fee payer or their representatives.
Definitions and use cases
From address
Definition: The email address that appears in the “From” field when the fee payer receives the email.
Value: noreply@foundcrm.care
Who controls it: This address is system-defined and cannot be changed.
Why: Emails are sent directly from the Found product on your behalf, and for deliverability and security purposes, all outbound emails are issued from noreply@foundcrm.care.
Use case: Ensures emails are authenticated and delivered reliably without being flagged as spam or rejected by email providers.
Important note: Because this address is a no-reply account, fee payers cannot respond directly to it. For this reason, it’s important to configure a relevant Reply To Address (see below).
Send to the address
Definition: The fee payer's email address to which the financial document is sent.
Source: Pulled from the fee payer profile managed within the Found product
Use case: Must be accurate to ensure the successful delivery of financial documents.
Example: john.smith@yahoo.com
Reply to address
Definition: The email address that responses will be sent to when the recipient clicks “Reply”.
Purpose: Ensures replies from fee payers are routed to the correct person or department within your group.
Example: carehomefinance@yourcaregroup.co.uk
Use case: Commonly configured to direct responses to a Care Home Manager or Finance inbox, allowing teams to follow up on queries related to charges or payment.
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