Financial documents failed to send via email

2 minute read

In some cases, when sending financial documents via email, either individually or in bulk, emails may fail to deliver. When this occurs, Found automatically notifies the user who initiated the send and provides a detailed failure report to help identify and resolve the issue.

How does the notification work

If a financial document fails to send via email, Found will send a notification to the user who attempted to send. This notification includes a downloadable report detailing the following information for each failed record:

• Financial document reference number

• Fee payer name

• Email address

• Sent status

• Direct URL to the financial document detail page

In addition, the financial document timeline will reflect that the email failed to send, maintaining visibility for all users reviewing the document.

The “Sent” status within the financial document will remain set to No, indicating the email was not successfully delivered.

Common reasons for failure

Found currently identifies three primary causes for email delivery failures:

1. Invalid email format - the fee payer’s email address contains formatting errors 

2. Server-side Error - a temporary technical issue occurred on Found’s servers during the sending process.

3. Blocked email address - the recipient’s email server has blocked delivery, often due to security or spam filtering.

In all scenarios, it’s suggested that you reattempt to send the email to the fee payer if the failure happens. 

Best practice

• Regularly verify that the fee payer's contact details are accurate.

• If an email fails due to formatting or being blocked, update the email and attempt to resend.

• If server issues persist, contact support for assistance.