Removing a resident from a billing contract

Last Updated: May 2025

1 minute read

In some cases, a resident may need to be removed from a billing contract. This action ensures that no further financial documents will be generated by the billing contract for that resident's booking.

To remove a resident from a billing contract:

1. Navigate to the Resident Profile.

2. Click on the Billing tab.

3. Select the Schedules & Contracts tab.

4. Locate the relevant billing contract.

5. Click the three-dot menu next to the billing contract and select View Billing Contract.

6. Find the resident within the billing contract.

7. Click the three-dot menu next to the resident’s name and select Remove from Contract.

Once removed, the resident’s booking will no longer be included in any future billing runs associated with the billing contract. Please note that you can easily re-add the resident to the billing contract at a later date. 

The billing contract will also be removed from the resident’s profile, and no link between the resident and the billing contract will remain visible.

Any financial documents that were previously generated for the resident via the billing contract will not be impacted and will remain visible within the resident’s profile and the invoices and credit notes table.