Found CRM & Nourish Care Integration (Two-Way) - Enquiries Only

4 minute read

The Found and Nourish integration allows you to seamlessly share data between platforms, removing the need to manually enter enquiry details in both systems. Once connected, key information is automatically synced between Found and Nourish to keep records accurate and reduce admin effort.

This guide outlines how to set up the integration, how syncing works, and how to manage linked profiles during the enquiry journey.

How the Integration Works

Once enabled, the integration:

• Allows Found enquiry profiles to be linked to clients in Nourish

• Keeps key fields in sync across both systems

• Displays the current Nourish profile status within Found

• Shows the last time data was synced

Fields linked to Nourish are marked with a small Nourish icon in Found. Hovering over the icon will confirm whether the field is shared or sent to Nourish only.

Sending Enquiries to Nourish

Profiles can be sent from Found to Nourish during the Enquiry Stage:

• The profile appears in Nourish as a Pre-Assessment

• Mandatory fields: First Name, Last Name, Date of Birth, NHS Number

Once linked, supported fields will continue to sync automatically as updates are made in either system.

Two-Way Sync Fields

These fields stay up to date in both systems:

• Title

• First Name

• Last Name

• Known As

• Address

• Postcode

• Gender

• Marital Status 

• Date of Birth 

• NHS Number

One-Way Sync Fields

• Nationality: Updated from Found → Nourish

Viewing the Nourish Tile in Found

Once linked, the Nourish tile is visible in the enquiry profile. It shows:

• Nourish profile status (e.g. Pre-Assesment, Left etc.)

• Last synced date and time

• Sync errors (if applicable)

• A direct link to view the profile in Nourish

If a sync fails, a warning will appear with guidance to retry or contact support.

Setting Up the Integration

To enable the integration, you will need to generate a Nourish Token within Found:

1. Go to Home > Locations > Select Location

2. Click Location Settings > API Settings

3. Under Nourish Integration, click Generate Token

4. Copy the token and click Save Changes

5. Log in to Nourish (as a Superuser)

6. Navigate to Administration > Extensions > Found CRM

7. Toggle the integration on and paste the token provided by Found (You will need to repeat this process for each location)

8. Once successfully connected, Found will confirm: “This token is connected to [Location Name] in Nourish.”

9. You will now have access to link enquiry profiles to Nourish directly from within Found.