Offsetting an invoice (credit note) / reversing a charge

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In Found, reversing a charge or offsetting an invoice (or credit note) is actioned by issuing a credit note (invoice). This approach preserves a transparent audit trail, allowing you to track the original charge and the reversal across two financial documents.  

Unlike voiding, which removes a financial document from the fee payer's billing history, credit notes (invoices) can be used to clearly identify the reserve period and act as an official financial adjustment. This also means it’s taken into consideration when reviewing a fee payer's billing history and adjusting their contribution. 

How to create a one-off credit note for the offset period 

1. Navigate to the Resident Profile

2. Go to the Billing Tab

3. Click on the Care Fee Adjustments Tab

4. Select Invoice

5. Select the Booking

6. Select the Fee Payer

7. Populate the Description

   1. Important to note - this description will appear on the line item when the adjustment is attached to the resident's invoice or credit note.

8. Select the Period Covered

   1. Define the Start Date and End Date for the adjustment period.

9. Select the Adjustment Type

   1. Addition (positive value)

   2. Deduction (negative value)

10. Define the Amount

11. Schedule or Create the Adjustment

    1. If the adjustment is an Addition, you can either create it immediately or schedule it to be included in the next billing cycle.

    2. If the adjustment is a Deduction, you'll have the additional option to create a Credit Note if needed.

12. Click Add Adjustment