Stopping an invoice schedule

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Invoice schedules for fee payers in Found are automatically set to Active once created. However, there may be circumstances where a schedule needs to be stopped. There are three ways an invoice schedule can be stopped:

• Manually

• Automatically

• Scheduled (future-dated stop)

Manually stopping an invoice schedule

To stop an active invoice schedule manually:

1. Navigate to the Resident Profile.

2. Click on the Billing tab.

3. Select the Schedules & Contracts tab.

4. Locate the schedule you want to stop.

5. Click the three-dot menu next to the schedule.

6. Select Stop Schedule from the list.

Once an invoice schedule is stopped, it cannot be restarted. Any scheduled upcoming invoices or credit notes will no longer be generated.

Automatically stopping an invoice schedule 

A schedule will stop automatically when both of the following conditions are met:

• The booking has ended or the fee payer has been finalised, and

• The fee payer’s billable end date has been reached with the associated care fees

In this case, the product will continue to generate invoices until all applicable care fee days have been billed. After the final invoice is issued, the invoice schedule status will automatically update from Active to Stopped, and no further action will be required. 

Scheduled stopping (pre-defined end) 

When creating an invoice schedule, you can define how and when it will stop. You can choose from the following options:

• When the booking is closed

• On a specific date

• After a set number of occurrences

The schedule will end automatically based on the rule selected during setup.

Examples:

• If you choose “After 10 occurrences”, the schedule will stop after 10 billing cycles have been completed.

• If you select a specific end date, the schedule will end after that end date has been met. 

Once the chosen condition is met, the status will update from Active to Stopped, and no further financial documents will be generated from the schedule.